FAQs

1. What materials are used in Layali Jewels?

All our jewellery is crafted using premium metals, high-quality stones, and durable materials. Each piece is designed to maintain its luxury appearance, shine, and longevity.

2. Are your products suitable for Saudi women?

Absolutely! All our designs are tailored for Saudi women, combining luxury, Arabic heritage, and modern elegance. We consider cultural style, trends, and comfort in every piece.

3. How do I choose the right ring size?

We use US sizes for rings. Each product page includes a detailed size guide (US ↔ EU ↔ mm) so you can select the perfect fit. For assistance, contact our customer service team anytime.

4. How do I choose the right bracelet size?

Bracelets are sized in EU cm. Each bracelet product page includes a measurement guide to ensure a comfortable and stylish fit for your wrist.

5. Do you offer customization or special designs?

Yes! Layali Jewels offers custom design services for selected collections. You can request personalized engraving, gemstone selection, or exclusive designs for special occasions.

6. What is your shipping policy?

We offer fast and secure shipping across Saudi Arabia. Each order is carefully packaged to ensure it arrives in perfect condition. Estimated delivery time is usually 3–7 business days.

7. Can I return or exchange my jewellery?

Yes, we provide a return and exchange policy for eligible products. Please check our Return & Exchange page for full details, conditions, and step-by-step instructions.

8. How should I care for my jewellery?

  • Avoid contact with harsh chemicals.

  • Store in a dry, soft-lined jewellery box.

  • Clean gently with a soft cloth.
    Following these steps will maintain shine and longevity.

9. Do you offer gift packaging?

Yes! Every piece comes in luxury gift packaging, perfect for birthdays, anniversaries, or special occasions.

10. How can I contact customer support?

You can reach us via: